Terms of Service

Returns & Exchanges:

We want you to be happy with your Oil & Gaz purchase. If you need to return or exchange an item, you can do so within 14 days of receiving your order, provided the following conditions are met:

  •  The item is unused and in its original condition.
  •  All original packaging and tags are attached.
  • You have your invoice or order number.

Returns and exchanges are accepted for reasons including incorrect size, change of mind, or if the item does not meet your expectations.

How to Return or Exchange

1. Exchange In-Store:

Visit any Mike Sport retail store to exchange your eligible item for another size or product.

Please note: In-store refunds are not available. Exchanges only. 

2. Return by Delivery

If you prefer not to visit a store, contact our Customer Care team via WhatsApp, phone, or email to arrange a pickup, on +961 81 247 177.

Once we receive and inspect the item, you will receive online store credit for the approved amount. This credit can be used to place a new order.

Order Cancellations:

Orders can only be cancelled before they are processed and handed over to the delivery partner.

Once an order has been dispatched, it cannot be cancelled and must be returned according to our return policy.

Refunds & Store Credit:

Approved returns are issued as online store credit after the item has been received, inspected, and approved.

The store credit can be used to purchase the correct size or any other available product.

Please note:

  • Shipping and handling fees are non-refundable, where applicable.
  • Orders paid with loyalty points or existing store credit will be refunded as store credit.
  • Store credit cannot be exchanged for cash.

Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged:

  • Underwear
  • Socks
  • Swimwear
  • Food items

Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact our Customer Care team as soon as possible. These cases will be handled separately to ensure you receive the appropriate solution.