Return Policy
Return Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items within 30 days of the purchase date. Items must be:
- Unworn and unwashed
- In their original condition with tags attached
- Accompanied by the original receipt or proof of purchase
Return Process
To initiate a return, please follow these steps:
- Contact Customer Service: Email us at Ecom@mikesport.com or call +961 1 88 88 55, extension 2320, with your order number and reason for return.
- Receive Return Authorization: Our customer service team will provide you with a return authorization and further instructions.
- Prepare Your Return: Pack the item(s) securely in the original packaging, if possible. Include all paperwork, parts, and accessories.
- Ship Your Return: Use the provided return label or send the package to the address provided by our customer service team.
Return Shipping Costs
- Domestic Returns: Free return shipping is provided for domestic orders.
- International Returns: Customers are responsible for return shipping costs for international orders.
Refunds
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that original shipping charges are non-refundable.
Exchanges
If you would like to exchange an item, please contact our customer service team to arrange the exchange. We will provide you with instructions on returning the original item and placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund and cover any associated shipping costs.
Final Sale Items
Please note that certain items, such as those marked as "Final Sale," are not eligible for return or exchange. This will be clearly indicated on the product page.
Contact Us
For any questions or concerns regarding our delivery or return policies, please contact our customer service team at Ecom@mikesport.com or +961 1 88 88 55, extension 2320. We are here to assist you and ensure a smooth shopping experience.