Refund Policy

Satisfaction Guarantee

At Oil & Gaz, we strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Items must be returned within 30 days of the purchase date.
  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • The original receipt or proof of purchase must be included.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Items marked as "Final Sale."
  • Gift cards.
  • Custom or personalized items.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Customer Service: Email us at Ecom@mikesport.com or call +961 1 88 88 55, extension 2320, with your order number and reason for the refund request.
  2. Receive Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to return the item(s).
  3. Return the Item(s): Pack the item(s) securely in the original packaging, if possible. Include all paperwork, parts, and accessories. Use the return label provided by our customer service team, or send the package to the address provided.

Return Shipping Costs

  • Domestic Returns: Return shipping is free for domestic orders.
  • International Returns: Customers are responsible for return shipping costs for international orders.

Processing Your Refund

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note:

  • Original shipping charges are non-refundable.
  • Refunds may take additional time to appear on your account, depending on your bank or credit card issuer.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund and cover any associated shipping costs. Please provide a detailed description of the damage or defect and, if possible, include photographs.

Late or Missing Refunds

If you haven’t received a refund after 7 business days:

  1. Check Your Bank Account: Ensure the refund hasn’t posted.
  2. Contact Your Bank/Credit Card Issuer: Processing times may vary.
  3. Contact Us: If you’ve done the above and still haven’t received your refund, please email us at Ecom@mikesport.com or call +961 1 88 88 55, extension 2320 for further assistance.

Exchange Policy

If you would like to exchange an item, please contact our customer service team to arrange the exchange. We will provide instructions on returning the original item and placing a new order.

Contact Us

For any questions or concerns regarding our refund policy, please contact our customer service team at Ecom@mikesport.com or +961 1 88 88 55, extension 2320. We are here to assist you and ensure a positive shopping experience.